• Website design and redesign

• Ongoing website management

• Content updates & posting

• UI/UX improvements

• On-page SEO optimization

• Forms, pop-ups, and functional updates

• Performance monitoring

• Troubleshooting and platform assistance

2.⁠ ⁠Communication Policy – Support Portal Required

To ensure accurate tracking and timely completion of work:

• All communication, update requests, support issues, and content submissions must be made through the official Geeksblock Support Portal.

• Requests submitted via direct email, text message, phone call, or personal communication channels will not be processed.

• Response and turnaround times begin only after a request is submitted through the Support Portal.

This process ensures proper logging, accountability, and adherence to service levels.

3.⁠ ⁠Monthly Service Hours (If Applicable)

For Clients on a monthly website management plan:

• Each plan includes a set number of service hours per billing cycle (e.g., 2–5 hours depending on the plan).

• Hours cover all tasks within the approved scope.

• Time is tracked in 15-minute increments.

• Hours do not roll over month to month.

• The specific hour limit for each Client will be stated in their proposal or agreement.

4.⁠ ⁠Overage Work

If Client requests exceed the allotted monthly hours:

• Overage hours will be billed at the current hourly rate listed in the Client’s service agreement or publicly posted pricing.

• Geeksblock will make reasonable efforts to notify the Client before exceeding monthly limits unless ongoing overage approval has been granted.

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5.⁠ ⁠Billing & Payments

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• Monthly plans are billed in advance at the start of each billing cycle.

• Project-based work may require a deposit, milestone payments, or full payment upfront.

• Payments are due within 7 days unless otherwise stated.

Late payments may result in:

• Service suspension

• Delays in project timelines

• Late fees (up to 1.5% per month)

• Non-payment may result in removal of access, removal of updates, or withholding deliverables.

6.⁠ ⁠Client Responsibilities

Clients agree to:

• Provide required access credentials, materials, and approvals in a timely manner

• Supply content that is legally owned or properly licensed

• Review and approve completed work quickly to avoid delays

• Ensure that any third-party accounts (hosting, domain, apps) are active and paid

• Delays caused by Client response time do not adjust billing cycles or deadlines.

7.⁠ ⁠Intellectual Property

Upon full payment, the Client receives ownership rights to completed website pages, approved designs, and final deliverables.

Geeksblock retains ownership of:

• Proprietary tools, code snippets, internal systems

• Design frameworks, templates, or workflows

• Drafts, mockups, and materials not included in the final deliverables

• Geeksblock may feature completed work in portfolios, marketing, and case studies unless the Client requests otherwise in writing.

8.⁠ ⁠Hosting & Domain Services

Unless explicitly stated:

• Hosting and domain registration are not included in Geeksblock services.

• The Client is responsible for maintaining active hosting, domain renewals, and account security.

• Geeksblock is not liable for website downtime, data loss, or performance issues caused by third-party hosting providers.

• If hosting is purchased from Geeksblock, additional hosting terms apply.

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9.⁠ ⁠Third-Party Platforms, Apps & Integrations

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Many websites rely on third-party platforms (e.g., Wix, WordPress, Shopify), plugins, apps, or APIs.

Geeksblock is not responsible for:

• Bugs, outages, or changes caused by third-party providers

• App incompatibilities

• Feature limitations imposed by the platform

• Costs of premium plugins or app subscriptions

• Troubleshooting third-party issues may incur additional billing.

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10.⁠ ⁠SEO Disclaimer

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Geeksblock performs SEO best practices where applicable, including:

• Metadata improvements

• On-page keyword optimization

• Technical hygiene

However, no SEO ranking or traffic outcome is guaranteed, as search engine behavior is outside of our control.

11.⁠ ⁠Content Posting & Updates

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We will post and update content provided by the Client, including:

• Text

• Images

• Announcements

• Events

• Blog posts

• The Client is fully responsible for ensuring accuracy and legality of content.

12.⁠ ⁠Termination

• Either party may terminate ongoing services with:

• 30 days written notice for month-to-month plans

• Adherence to project cancellation terms for fixed-cost projects

Upon termination:

All outstanding balances must be paid before transfer of files or access

Geeksblock will deliver completed, paid-for work only

If hosting is managed by Geeksblock, Client must migrate their site within the stated timeframe

13.⁠ ⁠Liability Limitation

To the fullest extent permitted by law, Geeksblock is not liable for:

• Website downtime

• Platform outages

• Loss of data or revenue

• Security breaches

• Issues arising from third-party services

• Client-made changes or unauthorized access

• All services are provided “as-is” without guarantees of uninterrupted operation.

14.⁠ ⁠Confidentiality

Both parties agree to protect sensitive information shared during the course of the project.

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15.⁠ ⁠Updates to These Terms

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Geeksblock may update these Terms & Conditions at any time.

Updated terms become effective immediately when posted on the Geeksblock website.

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Clients are encouraged to review terms regularly.